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Service commitment
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    Respect customers, understand customers, continue to provide products and services that exceed customers' expectations, and be the eternal partner of customers. This is the service concept we have always adhered to and advocated.
1、 At each step, the first thing I think of is that after the enterprise has changed from a seller's market to a buyer's market, the consumer's consumption concept has changed. Facing a large number of goods (or services), consumers are more willing to accept goods (or services) of good quality. The quality here not only refers to the internal quality of products, but also includes a series of factors such as the packaging quality and service quality of products. Therefore, we must comprehensively and maximize the needs of consumers.
We should study, design and improve services from the standpoint of customers (or consumers), rather than from the standpoint of the company.
Improve the service system, strengthen pre-sales, in-sales and after-sales services, and timely help customers solve various problems in the use of goods, so that customers feel great convenience.
Attach great importance to customers' opinions, let customers participate in decision-making, and take dealing with customers' opinions as an important part of customer satisfaction.
Do everything possible to retain existing customers.
Establish all customer-centric mechanisms. Among them, the establishment of various institutions and the reform of service processes should focus on customer needs and establish a rapid response mechanism to customer opinions.
2、 Customers are always right
1. Customers are buyers of goods, not troublemakers;
2. Customers know their own needs and hobbies best, which is exactly the information that enterprises need to collect;
3. Because customers have "natural consistency", quarreling with the same customer is quarreling with all customers.
3、 Three elements of customer satisfaction:
Commodity satisfaction: refers to the satisfaction of customers with the quality of commodities.
Service satisfaction: refers to a positive attitude of customers towards the pre-sales, in-sales and after-sales services of purchased goods. No matter how perfect the commodity is and how reasonable the price is, when it appears in the market, it must rely on services. "After sales service creates permanent customers".
Corporate image satisfaction: refers to the positive evaluation of the social public on the comprehensive strength and overall impression of the enterprise.
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